Refund and cancellation policy

Consultations are prepared individually, by hand, so this policy is specific about what can and cannot be refunded. Please read it before you book.

Full refund

You receive a full refund if we do not deliver your reading within the time stated on the service, if you cancel before we have started work on your chart, or if a payment is taken twice for the same order.

No refund

We cannot refund a reading once it has been delivered. We also cannot refund a reading prepared from birth details that turn out to be wrong, because the work has already been done — if you realise the details were mistaken, write to us and we will tell you what a corrected reading would cost.

Disagreeing with what the chart says is not grounds for a refund. A reading is an interpretation, and we set out our reasoning so that you can judge it for yourself.

How to ask for a refund

Write to us from the email address you used to book, quoting your order reference, within seven days of the delivery date. Tell us what went wrong.

How long it takes

Approved refunds are issued to the original payment method within five to seven working days. Your bank may take a further few days to show it.

Chargebacks

If you raise a chargeback with your bank rather than contacting us, we will supply the payment gateway with the order record and the delivered reading. Please write to us first — it is faster.